Ngagaka water and sanitation company ltd was incorporated on 15th march 2011, as a water services provider company (WSPs) licensed to provide water and sanitation services by TANA WATER WORKS DEVELOPMENT AGENCY(TWWDA).
The company’s head office is at Kianjokoma.
The area of operation covers parts of Embu East, West and North Sub-Counties.
Ngagaka water and Sanitation Company is mandated to provide efficient and economical water services within its area of jurisdiction. The company is managed by the board of directors at policy level and by corporate management team.
Our consumers are stakeholders and have the right to wholesome water supply. Consumer rights are safeguarded through a legislation of The Water Act 2016.The service agreement provides mechanisms for dispute resolution.
To be the leading water and sanitation services provider In East and Central Africa
To provide quality, affordable, reliable and sustainable Water and sanitation services to our customers within the coverage area, through application of environmentally friendly technologies.
This will be achieved through:-
Rehabilitation, maintenance and modernization of infrastructure.
Appropriate training of personnel
Compliance with national and international standards.
Effective mobilization of resources working in partnership with the stake holders.
Transparency and accountability
Customer satisfaction
Team work, courtesy,
Staff development, integrity
Efficiency, innovation & creativity, professionalism
Quality services and good corporate governance
Information
Provide competent, accurate and impartial information in a timely manner. Maintain confidentiality of any information provided by customers.